Terms of Service

Hayil Inc. (“Hayil”, “we”, “our”) is a civic intelligence platform that connects citizens with political figures and government offices. We operate two distinct user types: Citizens (individuals engaging in civic processes, always free) and Office Accounts (political figures and government offices, subscription-based).

• You must be at least 13 years of age to use the Platform.
• You must provide a valid phone number capable of receiving OTP messages.
• Office Accounts must be registered by an authorised representative of the relevant political office or organisation.
• You must comply with all applicable laws in your jurisdiction.
• Accounts representing government offices or political figures are subject to additional verification at Hayil's discretion.

Every Hayil account is a citizen account by default. When you sign up, you are registered as a citizen - free of charge, forever - with full access to submit petitions, file complaints, report issues, vote in referendums, and engage with your government.

Every citizen account also carries a dormant political office profile, created automatically at signup. This profile becomes active only when you declare an intent to run for office, are currently serving in one, or are formally affiliated with a registered government organisation. Until that declaration is made and verified, the political dashboard, constituent analytics, and office management features remain inactive.

In short: you are a citizen first, always. The political figure layer is an elevation of that same account - not a separate product - unlocked when your civic role requires it.

As a citizen, you agree to:

• Submit only truthful information in petitions and complaints
• Not use the Platform to file false, vexatious, or malicious submissions
• Not create multiple accounts to circumvent one-person-one-vote rules in referendums
• Not impersonate another person or organisation
• Not use automated tools, bots, or scripts to interact with the Platform

Office Accounts (political figures and government offices) access advanced features through a paid subscription.

The following is prohibited for all users:

• Using the Platform to harass, threaten, or defame any person or organisation
• Uploading or submitting content that is illegal, obscene, or incites violence
• Attempting to gain unauthorised access to any part of the Platform
• Scraping, crawling, or data-mining the Platform without written permission
• Reverse engineering or decompiling any part of the Platform
• Using the Platform to spread disinformation about civic processes or election results
• Soliciting or accepting payment in exchange for petition signatures or referendum votes

Violation of these rules may result in immediate account suspension or termination without refund.

The Platform is provided “as is” without warranties of any kind, express or implied. We do not warrant that:

• The Platform will be available at all times or free from errors
• Government offices will respond to submissions within any particular timeframe
• Analytics data is complete, accurate, or suitable for any particular purpose

Hayil is a communications and analytics platform. We are not a government body and have no authority to compel any office to act on a submission.

To the maximum extent permitted by law, Hayil's total liability for any claim arising from these Terms or your use of the Platform is limited to the amount you paid us in the 12 months preceding the claim, or USD $100, whichever is greater. We are not liable for indirect, incidental, consequential, or punitive damages.

You agree to indemnify and hold Hayil harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms, your use of the Platform, or your submission of content that infringes any third-party right.

We may suspend or terminate your account at any time for violation of these Terms. You may delete your account at any time through the app settings. Upon termination, your right to use the Platform ceases immediately. Data deletion follows the timeline described in our Privacy Policy.

These Terms are governed by the laws of the Republic of Ghana. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Ghana. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

We may update these Terms from time to time. We will notify active users via the Platform with at least 14 days' notice before material changes take effect. Your continued use after that notice period constitutes acceptance.

Hayil Inc. - Legal Team
26 Pearl Green Street, Accra, Ghana
legal@hayil.org